Location
Hybrid-80% Remote / Washington DC, Beltsville MD, or Denver CO
Salary
$45,000 to $55,000
Citizenship
US Citizen, DOD Secret or Top Secret Clearance Required
Job Description
Monitor enterprise server environment for the Department of State, communicate and support
stakeholder communications, resolutions, and continuous operations.
Work closely with Systems Administrators on troubleshooting server problems and documentation of all
changes, issues and problems related to maintaining the servers
Perform reboots on physical and use VMware vSphere client to reboot virtual servers
Responsible for manually pinging, testing and opening problem outages for servers and web sites that are
not responding
Able to escalate issues to level 2 LAN Administrators
Use knowledge of standard and non-standard operating rules, procedures and diagnostic techniques to
resolve difficult operating problems
Escort and monitor un-cleared workers on site
Able to observe data center conditions and respond to situational issues such as by moving and setting up
emergency cooling fans.
Requirements
3-5+ years of experience with IT or computer information systems
Experience with troubleshooting IT hardware
Experience with the use of IT Service Management (ITSM) tools, including BMC Remedy or ServiceNow
Knowledge of Microsoft Server Operating Systems and VMWare vSphere
Benefits
PTO
2 Weeks per Year
Education
Annual training and education allowance.
Retirement
401k and FSA .
Insurance
Health, Dental and Vision with 50% cost matching.
